Are you the manufacturer or a representative of such?
Filaproducts.com is owned and operated by Lifestile Group, Inc., a distributor of Fila Chemicals. We are not affiliated in any way with Fila Chemicals USA corp. or its Italian parent company. We do not represent them, and are not certified by them as a final authority on how each product is best used. We have however, spent a significant amount of time researching and asking questions to Fila Chemicals in order to fully understand their products, in order to be as much of an assistance to the public as possible.
What is your return policy?
We do not accept returns. All orders are final. We do, however, allow you to exchange the product(s) you ordered for an equal or greater value order. Customers must pay the shipping cost to return the original order as well as the shipment for the exchanged product. Please contact us
to request an exchange.
How long will it take for me to get my order?
We usually have all the products in stock that you see available for purchase in our online store. However, due to our high volume of small and large orders we may be temporarily out of the Fila® product you're interested in purchasing. If you're in a hurry, we recommend that you contact us
before you place your order to ensure availability of the product(s) you're interested in purchasing. Also, we have added the capability to request "next day" or "express delivery", provided that the shipping charges are paid for in advance.
Do you have a satisfaction guarantee?
Filaproducts.com does not guarantee the Fila® products or solutions in any capacity. Please direct all product related problems to Fila Chemicals USA corp. Otherwise, if you're dissatisfied with the service you received from Filaproducts.com, please contact us
so we can resolve your problem, promptly.
Are your products "Green"?
This product line carries a varity of products in varying degrees of strengths to accomplish various tasks. We do however provide a "green" line of products available for the environmentally conscious customer. Check out the Green line of products section on the website.